Store Operations Manager Job Vacancy in Kibuye, Rwanda – Retail
Job Description
Position: Store Operations Manager
Company: Carrefour Rwanda
Location: Kibuye, Rwanda
Experience: Minimum 5 years of retail store management experience
Education: Bachelor’s degree in Business Administration, Retail Management or related field
Employment Type: Full-time
Industry: Retail
Department: Operations
Salary: 1,200,000 – 1,800,000 SSP per month
Vacancies:1
Company Overview
Carrefour Rwanda is a leading international hyper‑market chain that has been operating in Rwanda since 2015. With a strong commitment to delivering quality products, exceptional customer service, and sustainable business practices, Carrefour Rwanda has become a trusted name across the country. The company operates several large‑format stores in major cities and is expanding its footprint into emerging markets such as Kibuye. As part of its growth strategy, Carrefour Rwanda focuses on creating career opportunities for local talent, fostering a culture of innovation, and contributing to the economic development of Rwanda. This commitment makes Carrefour Rwanda a top choice for professionals seeking dynamic career opportunities in the retail sector.
Job Overview
The Store Operations Manager will be responsible for overseeing all aspects of store performance in the Kibuye location. This role is pivotal in ensuring that the store meets its sales targets, maintains high standards of customer service, and operates efficiently in line with Carrefour’s global policies. The successful candidate will lead a diverse team, manage inventory, drive merchandising initiatives, and implement operational best practices. This position offers a unique chance to shape the retail experience for customers in Kibuye while contributing to the broader objectives of Carrefour Rwanda. For more information about the company’s vision and values, visit Carrefour Rwanda Careers.
Key Responsibilities
- Lead daily store operations, ensuring compliance with corporate standards and local regulations.
- Develop and execute sales strategies to achieve monthly and annual revenue targets.
- Manage inventory control, stock replenishment, and loss prevention initiatives.
- Coach, mentor, and evaluate store staff to foster a high‑performance culture.
- Oversee visual merchandising, product placement, and promotional activities.
- Analyze performance metrics and generate reports for senior management.
- Ensure exceptional customer service by handling escalated complaints and feedback.
- Coordinate with logistics, procurement, and marketing teams to align store activities.
Required Skills
- Strong leadership and people‑management abilities.
- Excellent analytical and problem‑solving skills.
- Proficiency in retail management software and Microsoft Office Suite.
- Effective communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Knowledge of local market trends and consumer behavior.
Education
A Bachelor’s degree in Business Administration, Retail Management, Commerce, or a related discipline is required. Relevant certifications in retail operations or supply chain management are considered an advantage.
Experience
Applicants must have a minimum of five years of progressive experience in retail store management, with at least two years in a supervisory or managerial role. Experience in a multinational retail environment is highly desirable.
Salary
The compensation package ranges from 1,200,000 to 1,800,000 SSP per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a retirement savings plan.
Benefits
- Competitive salary with performance incentives.
- Comprehensive health and dental coverage.
- Retirement savings scheme.
- Employee discount on store merchandise.
- Professional development and career advancement programs.
Training
- On‑boarding program covering Carrefour policies, systems, and customer service standards.
- Leadership development workshops.
- Continuous training on merchandising, inventory management, and loss prevention.
Working Environment
The Kibuye store offers a vibrant, customer‑focused environment with modern facilities and a collaborative team culture. Employees benefit from a safe, inclusive workplace that encourages innovation and recognizes achievements.
Application Process
Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Carrefour Rwanda website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.
Equal Opportunity Statement
Carrefour Rwanda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or disability. All qualified applicants will receive consideration for employment without discrimination.
