Retail Store Operations Manager Job Vacancy in Kicukiro, Rwanda – Retail & Consumer Goods

Job Description

Position: Retail Store Operations Manager

Company: Shoprite Rwanda

Location: Kicukiro, Rwanda

Experience: 5+ years in retail operations management

Education: Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type: Full-time

Industry: Retail & Consumer Goods

Department: Store Operations

Salary: SSP 800,000 – 1,200,000 per month

Vacancies:1

Company Overview

Shoprite Rwanda is a leading international retailer with a strong presence across Africa. Since opening its first store in Kigali, Shoprite has expanded to multiple locations, offering a wide range of groceries, fresh produce, household items, and apparel at competitive prices. The company is committed to delivering exceptional customer experiences, fostering community development, and promoting sustainable sourcing practices. As part of its growth strategy, Shoprite Rwanda continuously invests in technology, talent development, and innovative store formats to stay ahead in the dynamic retail landscape. This commitment creates a vibrant environment for professionals seeking rewarding careers in Rwanda Jobs and a platform to contribute to the nation’s economic progress.

Job Overview

The Retail Store Operations Manager will lead the day‑to‑day activities of the Kicukiro flagship store, ensuring operational excellence, high customer satisfaction, and achievement of sales targets. Reporting to the Regional Operations Director, the manager will oversee a multidisciplinary team, manage inventory, enforce merchandising standards, and implement safety and compliance protocols. This role is pivotal in driving the store’s performance, supporting the broader objectives of Shoprite Rwanda, and enhancing the brand’s reputation in the market. For more information, visit Rwanda Job Search.

Key Responsibilities

• Direct and supervise all store functions, including sales, customer service, merchandising, and loss prevention.
• Develop and execute weekly and monthly sales plans to meet or exceed revenue targets.
• Monitor inventory levels, coordinate with the supply chain team, and ensure optimal stock availability.
• Maintain visual merchandising standards and ensure product placement aligns with brand guidelines.
• Analyze performance metrics, prepare reports, and implement corrective actions as needed.
• Lead recruitment, onboarding, coaching, and performance evaluations for store staff.
• Ensure compliance with health, safety, and food safety regulations, as well as Shoprite’s internal policies.
• Foster a customer‑centric culture, handling escalated complaints and driving loyalty initiatives.
• Collaborate with marketing to execute local promotions and community outreach programs.
• Identify opportunities for process improvement and cost reduction while maintaining service quality.

Required Skills

• Strong leadership and people‑management capabilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and interpersonal abilities.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of Rwandan retail regulations and consumer behavior trends.

Education

A Bachelor’s degree in Business Administration, Retail Management, Commerce, or a related discipline is required. Relevant certifications in retail operations or supply chain management are advantageous.

Experience

Candidates must have a minimum of five years of progressive experience in retail store management, preferably within a large‑scale supermarket or hypermarket environment. Demonstrated success in achieving sales growth, managing large teams, and optimizing store performance is essential.

Salary

The compensation package ranges from SSP 800,000 to SSP 1,200,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Employee discount on store merchandise.
• Paid annual leave and public holidays.
• Transportation allowance.

Training

• Comprehensive onboarding program covering company policies, systems, and customer service standards.
• Ongoing leadership development workshops and retail excellence courses.
• Access to online learning platforms for continuous skill enhancement.

Working Environment

The role is based in a modern, fully equipped retail facility located in the bustling Kicukiro district. Employees benefit from a collaborative culture, supportive management, and a focus on safety and well‑being. Shoprite Rwanda promotes a diverse and inclusive workplace where ideas are valued and career growth is encouraged.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the position through the online portal on the Shoprite careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. Additional resources are available at Angola Job Search.

Equal Opportunity Statement

Shoprite Rwanda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.