E-Commerce Operations Manager Job Vacancy in Goma, Rwanda – E-Commerce

Manager
Ngoma
July 8, 2026
RWF3000000 - RWF4500000 / month
Full Time
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Job Description

Position: E-Commerce Operations Manager

Company: Jumia Rwanda

Location: Goma, Rwanda

Experience: 3-5 years

Education: Bachelor’s degree in Business Administration, Logistics, or related field

Employment Type: Full-Time

Industry: E-Commerce

Department: Operations

Salary: 3,000,000 SSP – 4,500,000 SSP

Vacancies:1

Company Overview

Jumia Rwanda is a leading pan-African e-commerce platform dedicated to transforming retail and digital commerce across the Great Lakes region. As a subsidiary of the Jumia Group, we connect millions of consumers with local and international businesses, offering innovative solutions for seamless online shopping, logistics, and financial services. With operations in Goma, Rwanda, we are expanding our footprint to enhance digital infrastructure and support regional economic growth.

Job Overview

As an E-Commerce Operations Manager, you will lead the strategic execution of daily operations for Jumia’s Goma-based e-commerce division. This role involves optimizing supply chain logistics, managing cross-functional teams, and driving customer satisfaction through efficient order fulfillment and inventory management. The ideal candidate will leverage data-driven insights to improve operational performance and support the company’s mission to empower African businesses through technology.

Key Responsibilities

  • Oversee end-to-end e-commerce operations, including order processing, inventory control, and delivery coordination.
  • Develop and implement strategies to improve operational efficiency and reduce costs.
  • Collaborate with suppliers, logistics partners, and internal teams to ensure timely product availability.
  • Monitor key performance indicators (KPIs) such as order accuracy, delivery times, and customer satisfaction.
  • Resolve operational challenges and escalate critical issues to senior management.
  • Lead training initiatives for operational staff to maintain high service standards.

Required Skills

  • Proven experience in e-commerce operations or logistics management.
  • Strong analytical skills with proficiency in data analysis tools (Excel, SQL, or BI platforms).
  • Excellent leadership and team management capabilities.
  • Knowledge of supply chain management and inventory optimization techniques.
  • Fluency in Kinyarwanda and English.
  • Problem-solving mindset with a focus on customer-centric solutions.

Education

Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field. Advanced certifications (e.g., PMP, Six Sigma) are a plus.

Experience

3–5 years of progressive experience in e-commerce operations, logistics, or supply chain management. Experience in a fast-paced digital environment is preferred.

Salary

3,000,000 SSP – 4,500,000 SSP per month, commensurate with experience and performance.

Benefits

  • Comprehensive health insurance coverage for employees and dependents.
  • Performance-based bonuses and annual salary reviews.
  • Flexible work hours and remote work options.
  • Professional development opportunities through Jumia’s global training programs.
  • Employee wellness initiatives and mental health support.

Training

  • Onboarding training on Jumia’s e-commerce platforms and operational systems.
  • Leadership development programs tailored to digital commerce.
  • Workshops on supply chain innovation and e-commerce trends.

Working Environment

Jumia Rwanda fosters a dynamic, inclusive, and collaborative work culture. The role involves working in a modern office in Goma, with occasional field visits to logistics hubs and partner facilities. The position requires adaptability to fast-paced environments and the ability to manage multiple priorities effectively.

Application Process

Interested candidates should submit their CV and a cover letter to the official job portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. For more information about Rwanda jobs and career opportunities, visit https://rwandajobsearch.com.

Equal Opportunity Statement

Jumia Rwanda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We do not discriminate based on gender, ethnicity, religion, or any other protected category. For additional career resources in Rwanda and the Gambia, explore https://www.gambiajobsearch.com.

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