Job Description

Agency Supervisor / Network Coordinator – Kigali

Atlantic Microfinance Plc is seeking a highly motivated and experienced Agency Supervisor / Network Coordinator to join its expanding operations team in Rwanda. This opportunity is ideal for professionals searching for banking jobs in Rwanda, microfinance careers, branch supervisor vacancies, operations coordinator jobs, finance administration opportunities, customer service management roles, and financial institution careers in Africa.

Professionals interested in banking and microfinance opportunities in East Africa can also explore https://rwandajobsearch.com/job-vacancy-in-rwanda/

Job Overview

• Position: Agency Supervisor / Network Coordinator
• Company: Atlantic Microfinance Plc
• Location: Kigali
• Employment Type: Full-Time
• Industry: Banking / Microfinance / Financial Services
• Department: Operations
• Reporting To: Operations Manager

About the Company

Atlantic Microfinance Plc is a licensed microfinance institution operating in Rwanda since 2018. The organization provides financial services including savings accounts, loans, and other banking solutions to individuals and businesses. The institution operates under authorization from the National Bank of Rwanda (BNR) and continues to expand its network and financial services operations across the region.

Job Summary

The Agency Supervisor / Network Coordinator will oversee branch operations, monitor network performance, supervise agency activities, coordinate operational plans, and ensure achievement of organizational objectives. The successful candidate will support branch growth, staff performance, compliance monitoring, customer relationship management, and operational reporting within the microfinance network.

This role is suitable for professionals with expertise in banking operations, microfinance management, financial supervision, branch coordination, team leadership, and operational planning.

Key Duties and Responsibilities

Agency Supervision & Operations Management

• Supervise and manage agency and branch operations
• Develop annual schedules for branch visits and monitor implementation
• Ensure effective monitoring of agreements and operational activities
• Support network teams in achieving operational and financial targets
• Coordinate branch performance reviews and operational reporting

Network Performance Monitoring

• Monitor quantitative and qualitative performance indicators
• Analyze operational achievements and identify performance gaps
• Develop and implement corrective action plans where necessary
• Ensure continuous reporting to the Operations Manager
• Support compliance with company procedures and banking regulations

Candidates searching for branch manager jobs, banking operations careers, customer service supervisor vacancies, finance officer opportunities, and microfinance management roles in North Africa may also browse https://moroccojobsearch.com/job-vacancy-morocco/

Exemption Request Processing

• Collect and process exemption requests from departments
• Review and qualify operational requests in accordance with procedures
• Maintain accurate records and reporting documentation
• Ensure proper coordination between departments and branch teams

Staff Leadership & Training

• Train employees on banking products and marketing procedures
• Supervise, motivate, and guide operational teams
• Promote teamwork and customer service excellence
• Support employee development and operational efficiency
• Ensure achievement of departmental goals and performance targets

Educational Qualifications

Applicants should possess:

• Bachelor’s Degree or Master’s Degree in:
  • Finance
  • Banking
  • Economics
  • Business Management
  • Or related fields

Preferred Qualifications

• Banking Operations Certification
• Microfinance Management Training
• Leadership and Team Management Courses
• Financial Services Compliance Training
• Customer Relationship Management Certification

Experience Requirements

Required Experience

• Minimum 3 years of experience in:
  • Banking operations
  • Microfinance supervision
  • Financial services management
  • Agency or branch coordination
  • Customer service and operations support

Preferred Experience

• Experience within microfinance institutions or commercial banks
• Exposure to operational planning and branch performance management
• Familiarity with banking systems and financial reporting tools
• Experience in staff supervision and training

Required Skills and Competencies

• Strong managerial and leadership skills
• Analytical and problem-solving abilities
• Financial operations and banking knowledge
• Communication and reporting skills
• Customer relationship management
• Planning and organizational capabilities
• Team supervision and staff motivation
• Integrity, professionalism, and attention to detail
• Proficiency in technological and banking tools

Language Requirements

Candidates must be able to:

• Speak and write fluent French (mandatory)
• Communicate effectively in English
• Speak Kinyarwanda fluently

Salary and Benefits

Atlantic Microfinance Plc offers a competitive compensation package that may include:

• Attractive monthly salary
• Performance-based incentives
• Medical and insurance benefits
• Paid annual leave
• Professional training and career development
• Opportunities for promotion and leadership growth
• Exposure to banking and financial services operations
• Supportive and professional work environment

Professionals interested in banking supervisor jobs, customer relationship officer careers, finance administration opportunities, branch operations roles, and financial services management positions in Southern Africa can also explore https://zambiajobssearch.com/job-vacancy-zambia/

Training & Professional Development

Selected candidates may receive:

• Banking operations and compliance training
• Leadership and branch management workshops
• Customer service and relationship management training
• Operational planning and reporting development
• Microfinance systems and product knowledge orientation
• Staff supervision and communication coaching
• Financial technology and banking systems training

Why Apply for This Position?

This opportunity allows professionals to:

• Build expertise in banking and microfinance operations
• Work within a growing financial institution
• Develop leadership and operational management skills
• Gain experience in branch supervision and team coordination
• Contribute to customer-focused financial service delivery
• Advance long-term careers in banking and finance

Application Process

Interested applicants should prepare:

• Updated CV or Resume
• Cover Letter
• Copy of National Identity Card
• Academic and Professional Certificates
• Employment References

Shortlisted candidates may undergo:

• Banking and operations assessments
• Technical and managerial interviews
• Communication and language evaluations
• Background and reference verification

Equal Opportunity Statement

Atlantic Microfinance Plc promotes professionalism, diversity, integrity, and equal employment opportunities. Qualified candidates are encouraged to apply based on their experience, leadership abilities, banking knowledge, and commitment to operational excellence.