Job Description

Job Details

Company: Letshego Rwanda Limited (Letshego Rwanda)
Location: Rwanda
State: Kigali
Job Type: Full-Time
Category: Administrative / Secretarial Jobs in Rwanda

Job Description

External Job Advert

Sector: Finance and Investment

Letshego Rwanda Limited (Letshego Rwanda) was established in Rwanda in 2004 and operates as a subsidiary of Letshego Holdings Limited (LHL), a pan-African financial services group headquartered in Gaborone.

LHL is the largest indigenous company listed on the Botswana Stock Exchange (BSE), with a market capitalization exceeding BWP 5 billion (approximately USD 500 million), placing it among the top 40 companies in Sub-Saharan Africa (excluding South Africa).

Since its inception, Letshego Rwanda has operated as a regulated credit-only microfinance institution. In 2013, it obtained a deposit-taking microfinance license from the National Bank of Rwanda.

Position Details

Position: Relationship Officer (RO) 3
Reporting To: Branch Manager
Location: Kimironko and Musanze Branches

Purpose of the Job

The Relationship Officer (RO) plays a key role in customer acquisition, credit assessment, portfolio growth, and client relationship management. The role involves identifying clients, assessing creditworthiness, disbursing microloans, and ensuring timely repayments. It requires a proactive, target-driven individual with strong interpersonal skills and a passion for financial inclusion.

Key Accountabilities

Client Acquisition & Onboarding

• Identify and recruit new clients through field visits, referrals, and community engagement
• Conduct orientation and financial literacy sessions
• Assist clients with loan applications and documentation

Loan Assessment & Disbursement

• Perform detailed credit assessments including household and business evaluations
• Prepare and present loan proposals to the Branch Credit Committee
• Ensure timely loan disbursement in line with policies

Portfolio Management

• Monitor loan utilization
• Support clients to ensure productive use of funds
• Conduct follow-ups for timely repayments
• Identify early warning signs of repayment challenges

Customer Relationship Management

• Maintain strong client relationships
• Address complaints professionally and escalate when required
• Promote additional financial products (savings, insurance, mobile banking)

Reporting & Compliance

• Maintain accurate records of clients and loan files
• Submit daily, weekly, and monthly reports
• Ensure compliance with internal policies and regulatory guidelines

Qualifications & Experience

• Bachelor’s degree or diploma in a related field
• 1–2 years of experience in microfinance, sales, or customer service (preferred)
• Basic understanding of credit assessment and micro-lending
• Strong communication, negotiation, and problem-solving skills
• Proficiency in MS Office and digital banking tools
• Ability to ride a motorcycle (valid license is an added advantage)

Group Values (Uniquenesses)

• Simple – Straightforward and uncomplicated
• Appropriate – Relevant and suitable
• Accessible – Welcoming and consistent
• Ethical – Honest and principled
• Responsive – Receptive and compassionate
• Inclusive – Embracing and proactive

Core Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Adhering to Principles & Values
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Writing and Reporting
• Learning & Researching
• Planning and Organizing
• Coping with Pressure and Setbacks
• Commercial Thinking
• Analytical Skills

Additional Information

• Must demonstrate high integrity and confidentiality
• Should possess multicultural awareness
• Ability to interact across diverse social and professional levels is essential

Method of Application

Send your application including:
Cover Letter, CV & Academic Documents

Email: torw_recruitment@letshego.com

Subject Line: Mention the position you are applying for

Only shortlisted candidates will be contacted for interviews

Approval

Mbuso Dlamine
Chief Executive Officer

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