Insurance Claims Adjuster Job Vacancy in Nyanza, Rwanda – Insurance

Job Description

Position: Insurance Claims Adjuster

Company: Sonarwa Assurance

Location: Nyanza, Rwanda

Experience: 2-4 years in insurance claims handling

Education: Bachelor’s degree in Finance, Business Administration, or related field

Employment Type: Full-time

Industry: Insurance

Department: Claims Management

Salary: 800,000 – 1,200,000 SSP per month

Vacancies:1

Company Overview

Sonarwa Assurance is a leading insurance provider in Rwanda, offering a comprehensive range of life, health, motor, and property insurance solutions. With a strong commitment to customer satisfaction and risk mitigation, Sonarwa has built a reputation for reliability and innovation across the East African region. As part of its strategic expansion, the company is strengthening its claims management capabilities to ensure swift, fair, and transparent settlements for policyholders. This role contributes directly to Sonarwa’s mission of delivering exceptional service and fostering trust in the insurance sector, making it an attractive destination for professionals seeking meaningful impact in Rwanda Jobs.

Founded in 1997, Sonarwa operates under the regulatory oversight of the National Bank of Rwanda and adheres to international best practices. The organization values integrity, teamwork, and continuous learning, providing a supportive environment for career growth. By joining Sonarwa, you become part of a dynamic team that drives innovation in insurance, supports community development, and contributes to the broader economic stability of Rwanda.

Job Overview

The Insurance Claims Adjuster will be responsible for investigating, evaluating, and processing insurance claims submitted by policyholders in the Nyanza region. This position plays a critical role in ensuring accurate claim assessments, timely settlements, and maintaining high levels of customer satisfaction. The successful candidate will collaborate closely with underwriters, legal advisors, and external service providers to verify claim details, assess damages, and recommend appropriate payouts. This role offers a unique opportunity to develop expertise in insurance operations while contributing to the overall success of Sonarwa Assurance.

As part of our Hiring in Rwanda initiative, the role supports the company’s goal of expanding its presence in underserved markets, providing career opportunities in a growing industry. The position aligns with broader Career Opportunities in Rwanda, offering a clear pathway for professional advancement within the insurance sector.

Key Responsibilities

• Receive and log incoming insurance claims through various channels, ensuring completeness of documentation.
• Conduct thorough investigations, including site visits, interviews with claimants, witnesses, and third‑party service providers.
• Assess the validity of claims by reviewing policy terms, coverage limits, and applicable regulations.
• Prepare detailed claim reports, including loss estimates, supporting evidence, and recommended settlement amounts.
• Coordinate with medical professionals, mechanics, and valuation experts to obtain accurate assessments of damages.
• Negotiate settlement offers with claimants while adhering to company guidelines and profitability targets.
• Maintain accurate records in the claims management system, ensuring data integrity and compliance with regulatory standards.
• Provide timely updates to policyholders regarding claim status, required documentation, and next steps.
• Collaborate with the underwriting and legal departments to resolve complex or disputed claims.
• Identify trends in claim patterns and recommend process improvements to reduce fraud and enhance efficiency.

Required Skills

• Strong analytical and investigative abilities with keen attention to detail.
• Excellent communication and negotiation skills, both written and verbal.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to work independently and manage multiple cases simultaneously.
• Sound understanding of insurance policies, coverage types, and regulatory frameworks.
• Customer‑focused mindset with a commitment to delivering high‑quality service.
• Problem‑solving orientation and capacity to make sound decisions under pressure.

Education

A Bachelor’s degree in Finance, Business Administration, Law, or a related discipline is required. Professional certifications such as Chartered Insurance Institute (CII) qualifications or equivalent are advantageous but not mandatory.

Experience

Applicants should have 2‑4 years of hands‑on experience in insurance claims handling, preferably within motor, property, or health insurance lines. Experience in the Rwandan insurance market or familiarity with local regulations will be considered a strong asset.

Salary

The compensation package ranges from 800,000 to 1,200,000 SSP per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a pension scheme.

Benefits

• Comprehensive medical and dental coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays in accordance with Rwandan labor law.
• Employee assistance program and wellness initiatives.
• Opportunities for career progression and internal mobility.

Training

• On‑boarding program covering Sonarwa’s policies, claims procedures, and software tools.
• Continuous professional development workshops on risk assessment, negotiation, and regulatory updates.
• Access to industry conferences and certification courses to enhance expertise.

Working Environment

Sonarwa offers a collaborative office setting in Nyanza, equipped with modern technology and a supportive team culture. Employees benefit from flexible working arrangements, a safe and inclusive workplace, and a strong emphasis on work‑life balance. The organization encourages open communication, innovation, and a proactive approach to problem solving.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on the Sonarwa Assurance website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a preliminary interview. The selection process includes a written assessment, a competency‑based interview, and a practical case study.

Equal Opportunity Statement

Sonarwa Assurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, religion, or any other protected characteristic. All qualified applicants will receive consideration for employment in line with Rwanda’s anti‑discrimination laws.