E-commerce Operations Manager Job Vacancy in Kigali, Rwanda – Retail & E-commerce

Job Description

Position: E-commerce Operations Manager

Company: Jumia Rwanda

Location: Kigali, Rwanda

Experience: 5+ years managing e‑commerce platforms, logistics and customer service

Education: Bachelor’s degree in Business Administration, Supply Chain Management or related field

Employment Type: Full-time

Industry: Retail & E‑commerce

Department: Operations

Salary: 1,500,000 – 2,500,000 SSP per month

Vacancies:1

Company Overview

Jumia Rwanda is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics to fashion and household goods. As part of the Jumia Group, the company leverages cutting‑edge technology, robust logistics networks, and localized customer support to deliver a seamless shopping experience across Rwanda. With a strong commitment to digital inclusion, Jumia Rwanda plays a pivotal role in the growth of e‑commerce in the region, creating thousands of Rwanda Jobs and fostering entrepreneurship. The company’s culture emphasizes innovation, data‑driven decision making, and a customer‑first mindset, making it an attractive destination for professionals seeking Career Opportunities in Rwanda.

Jumia Rwanda’s operations are anchored in Kigali, the economic hub of the country, and the company continuously expands its reach to other provinces through strategic partnerships with local merchants and delivery providers. The organization values diversity, continuous learning, and social responsibility, aligning its business goals with the broader development agenda of Rwanda.

Job Overview

The E‑commerce Operations Manager will lead the end‑to‑end operational workflow of Jumia Rwanda’s online platform, ensuring that order fulfillment, inventory management, and customer service processes run efficiently and meet the highest standards of quality. This role is central to scaling the business, optimizing cost structures, and enhancing the overall customer experience. The successful candidate will collaborate closely with cross‑functional teams, including Marketing, Technology, Finance, and Logistics, to drive operational excellence and support the company’s ambitious growth targets.

For more information about Jumia Rwanda’s mission and digital ecosystem, visit our main website: https://rwandajobsearch.com.

Key Responsibilities

• Oversee daily order processing, ensuring timely picking, packing, and dispatch across all fulfillment centers.
• Develop and implement inventory control strategies to minimize stock‑outs and excess inventory.
• Lead a team of warehouse supervisors, customer service agents, and logistics coordinators, fostering a high‑performance culture.
• Analyze operational metrics, identify bottlenecks, and introduce process improvements using data analytics.
• Coordinate with third‑party delivery partners to optimize last‑mile delivery routes and reduce delivery times.
• Manage the budget for operations, monitor cost per order, and drive initiatives to improve profitability.
• Ensure compliance with local regulations, safety standards, and company policies.
• Collaborate with the Technology team to integrate new tools such as warehouse management systems and AI‑driven demand forecasting.
• Prepare regular performance reports for senior leadership, highlighting key KPIs and actionable insights.
• Champion a customer‑centric approach, handling escalations and implementing feedback loops to continuously improve service quality.

Required Skills

• Strong leadership and people‑management abilities with a track record of building high‑performing teams.
• Expertise in e‑commerce operations, supply chain logistics, and warehouse management.
• Proficiency in data analysis tools (Excel, SQL, Power BI) and a solid understanding of KPI‑driven performance management.
• Excellent problem‑solving skills and the ability to make data‑informed decisions under pressure.
• Effective communication and stakeholder management skills, both internal and external.
• Knowledge of Rwanda’s regulatory environment related to e‑commerce, customs, and consumer protection.
• Fluency in English and Kinyarwanda; French is a plus.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. A Master’s degree or relevant professional certifications (e.g., APICS, PMP) are considered an advantage.

Experience

Minimum of five years of progressive experience in e‑commerce operations or a similar role within a fast‑growing retail environment. Experience managing multi‑disciplinary teams and handling high transaction volumes is essential.

Salary

The compensation package ranges from 1,500,000 to 2,500,000 SSP per month, commensurate with experience and qualifications. The package includes performance‑based bonuses and other incentives.

Benefits

• Competitive salary with annual performance bonuses.
• Comprehensive health insurance covering employee and dependents.
• Retirement savings plan (Rwanda Social Security Fund contributions).
• Generous paid time off and public holiday schedule.
• Employee discount on Jumia marketplace purchases.
• Professional development allowance for courses, certifications, and conferences.

Training

• Onboarding program covering Jumia’s technology stack, operational SOPs, and company culture.
• Continuous learning workshops on data analytics, supply chain optimization, and leadership.
• Mentorship opportunities with senior executives across the Jumia Group.

Working Environment

The role is based in Kigali’s modern office complex, offering a collaborative open‑plan workspace equipped with state‑of‑the‑art technology. Employees benefit from flexible working hours, a supportive team atmosphere, and a culture that encourages innovation and work‑life balance. Jumia Rwanda promotes a safe and inclusive environment where every voice is heard.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis. For detailed application instructions, please visit: https://www.namibiajobsearch.com/. Shortlisted applicants will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Jumia Rwanda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and the principle of Hiring in Rwanda based on merit and potential.