Airport Operations Coordinator Job Vacancy in Rusizi, Rwanda – Aviation

Job Description

Position: Airport Operations Coordinator

Company: RwandAir

Location: Rusizi, Rwanda

Experience: 3-5 years in airport operations or airline coordination

Education: Bachelor’s degree in Aviation Management, Business Administration, or related field

Employment Type: Full-time

Industry: Aviation

Department: Operations

Salary: SSP 800,000 – 1,200,000 per month

Vacancies:1

Company Overview

RwandAir is the national carrier of Rwanda, recognized internationally for its commitment to safety, service excellence, and sustainable growth. With a modern fleet serving over 30 destinations across Africa, Europe, and the Middle East, RwandAir plays a pivotal role in connecting Rwanda to the world. The airline’s headquarters are in Kigali, but its operational footprint extends to regional hubs, including a strategic office in Rusizi to support western Rwanda’s growing tourism and trade activities. As part of its expansion strategy, RwandAir continuously seeks talented professionals who are passionate about aviation and eager to contribute to the airline’s vision of becoming a leading African carrier. This role offers a unique opportunity to be part of a dynamic team that drives operational efficiency, enhances passenger experience, and supports the broader economic development of Rwanda. By joining RwandAir, you become a key player in the nation’s aviation sector, contributing to Rwanda Jobs and creating lasting career opportunities in Rwanda.

Job Overview

The Airport Operations Coordinator will be based in Rusizi and will serve as the primary liaison between RwandAir’s ground handling teams, airport authorities, and external service providers. This position is critical for ensuring seamless day‑to‑day airport operations, from flight scheduling and gate assignments to ground safety compliance and passenger flow management. The coordinator will work closely with the Operations Manager to implement standard operating procedures, monitor performance metrics, and resolve operational challenges in real time. This role is essential for maintaining high standards of safety, punctuality, and customer satisfaction, directly influencing RwandAir’s reputation and its contribution to Employment in Rwanda. The successful candidate will play a vital role in supporting the airline’s growth plans, making this a prime example of Career Opportunities in Rwanda.

Key Responsibilities

• Coordinate daily flight schedules, gate allocations, and ground handling activities at Rusizi Airport.
• Act as the main point of contact for airport authorities, ensuring compliance with all regulatory requirements and safety standards.
• Monitor aircraft turnaround times, identify bottlenecks, and implement corrective actions to improve operational efficiency.
• Prepare and submit operational reports, performance dashboards, and incident logs to senior management.
• Collaborate with the Customer Service team to address passenger concerns and enhance the overall travel experience.
• Manage relationships with third‑party service providers, including catering, fueling, and baggage handling companies.
• Conduct regular audits of ground equipment and facilities to ensure adherence to safety protocols.
• Support emergency response planning and execution, coordinating with airport emergency services as needed.

Required Skills

• Strong knowledge of airport operations, aviation regulations, and safety procedures.
• Excellent communication and interpersonal skills for effective stakeholder management.
• Proficiency in aviation software systems and Microsoft Office Suite.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Problem‑solving abilities and capacity to work under pressure in a fast‑paced environment.
• Fluency in English and Kinyarwanda; French is an advantage.

Education

A Bachelor’s degree in Aviation Management, Business Administration, Logistics, or a related discipline is required. Professional certifications such as IATA Ground Operations or Airport Safety Management are considered a plus.

Experience

Applicants must have 3 to 5 years of hands‑on experience in airport operations, airline coordination, or a similar role within the aviation industry. Experience with international airlines or exposure to multi‑airport environments will be highly valued.

Salary

The position offers a competitive salary ranging from SSP 800,000 to SSP 1,200,000 per month, commensurate with experience and qualifications. Additional performance‑based incentives may be provided.

Benefits

• Comprehensive health insurance covering medical, dental, and vision care.
• Retirement savings plan with employer contributions.
• Annual leave and paid public holidays in line with Rwandan labor law.
• Opportunities for career advancement and internal mobility across RwandAir’s network.
• Employee travel benefits, including discounted flight tickets.

Training

• Induction program covering RwandAir’s safety culture, operational standards, and corporate values.
• Ongoing professional development workshops on aviation safety, customer service excellence, and leadership.
• Access to industry conferences and certification courses to support continuous learning.

Working Environment

The role is based in a modern office facility in Rusizi, with regular interaction on the airport ramp and terminal areas. RwandAir promotes a collaborative, inclusive, and safety‑first culture where teamwork and innovation are encouraged. Employees enjoy a supportive environment that values diversity and fosters personal growth.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the RwandAir careers portal. Applications are accepted online at https://www.rwandair.com/careers. The selection process includes an initial screening, a competency‑based interview, and a practical assessment of operational knowledge.

Equal Opportunity Statement

RwandAir is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of gender, ethnicity, religion, or disability. We encourage qualified candidates of all backgrounds to apply and join our team in shaping the future of aviation in Rwanda.