International Freight Forwarding Coordinator Job Vacancy in Kayonza, Rwanda – Logistics

Job Description

Position: International Freight Forwarding Coordinator

Company: DHL Global Forwarding

Location: Kayonza, Rwanda

Experience: 3-5 years in freight forwarding, customs, and multimodal transport

Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or related field

Employment Type: Full-time

Industry: Logistics

Department: International Freight Operations

Salary: 800,000 – 1,200,000 SSP per month

Vacancies:1

Company Overview

DHL Global Forwarding is a world‑leading provider of air, ocean, and road freight services, operating in more than 220 countries and territories. With a strong commitment to innovation, sustainability, and customer‑centric solutions, DHL has established a robust network across Africa, supporting businesses of all sizes to expand their global reach. In Rwanda, DHL’s operations are centered on delivering reliable, efficient, and compliant logistics solutions that empower local industries and contribute to the nation’s economic growth. As part of DHL’s strategic expansion, the Kayonza hub plays a pivotal role in connecting the Eastern Province to international markets, offering a dynamic environment for logistics professionals seeking career advancement.

Job Overview

The International Freight Forwarding Coordinator will be responsible for managing end‑to‑end freight movements for DHL’s key clients in the Eastern Province and beyond. This role involves coordinating air, sea, and road shipments, ensuring compliance with customs regulations, and providing exceptional customer service. The coordinator will act as the primary liaison between shippers, carriers, and internal teams, optimizing routes, negotiating rates, and monitoring shipment performance. By leveraging DHL’s advanced digital platforms, the coordinator will contribute to operational excellence and support DHL’s mission of delivering seamless logistics solutions across Rwanda and the globe. For more information about DHL’s career opportunities, visit DHL Careers.

Key Responsibilities

• Plan, book, and monitor international air, sea, and road freight shipments for a portfolio of corporate clients.
• Prepare and verify all required documentation, including commercial invoices, packing lists, export licenses, and customs declarations.
• Coordinate with customs authorities to ensure timely clearance and resolve any regulatory issues.
• Maintain accurate shipment records in DHL’s Transport Management System (TMS) and provide real‑time status updates to customers.
• Negotiate freight rates with carriers, manage contracts, and ensure cost‑effective solutions.
• Collaborate with sales, operations, and finance teams to align service delivery with client expectations and profitability targets.
• Identify opportunities for process improvement, cost reduction, and service enhancement.
• Handle customer inquiries, complaints, and escalations with professionalism and urgency.
• Ensure compliance with DHL’s safety, security, and quality standards.
• Prepare regular performance reports and KPI dashboards for management review.

Required Skills

• Strong knowledge of international freight forwarding, customs regulations, and multimodal transport.
• Proficiency in logistics software such as DHL’s TMS, SAP, or similar platforms.
• Excellent communication and negotiation skills in English; French is an advantage.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Attention to detail and strong organizational abilities.
• Customer‑focused attitude with a commitment to service excellence.
• Ability to work under pressure and meet tight deadlines.
• Team player who can collaborate across functional areas.

Education

A Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, International Trade, or a related discipline is required. Relevant certifications such as FIATA, IATA, or a Certified International Freight Forwarder (CIF) qualification are considered a plus.

Experience

Applicants must have 3‑5 years of hands‑on experience in international freight forwarding, customs brokerage, or a similar logistics role. Experience within a multinational logistics provider or exposure to African trade lanes will be highly valued.

Salary

The position offers a competitive salary range of 800,000 to 1,200,000 SSP per month, commensurate with experience and qualifications. Performance‑based incentives and annual bonuses are also part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Professional development allowance for certifications and training.
• Employee assistance program and wellness initiatives.
• Opportunities for international assignments and career progression within DHL’s global network.

Training

• Onboarding program covering DHL’s operational standards, compliance, and safety protocols.
• Access to DHL’s e‑learning platform for continuous skill enhancement.
• Mentorship from senior freight operations managers.
• Regular workshops on customs updates, trade regulations, and technology tools.

Working Environment

The role is based in DHL’s modern Kayonza logistics hub, featuring state‑of‑the‑art warehousing facilities, advanced IT systems, and a collaborative open‑plan office layout. Employees benefit from a supportive culture that encourages innovation, diversity, and work‑life balance. Flexible working arrangements may be considered based on operational needs.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through DHL’s online career portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Kayonza hub.

Equal Opportunity Statement

DHL Global Forwarding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, sexual orientation, or any other protected characteristic. We encourage qualified candidates from all backgrounds to apply and join our dynamic team.